The Hidden Costs of Poor BigCommerce Implementation—and How to Avoid Them

February 11, 2025

By: Tiffany Hindman

BigCommerce can be an invaluable tool used to streamline operations and increase your presence online. However, ensuring the implementation is done correctly is the only way to avoid accruing additional unforeseen costs. By understanding common issues and taking steps to avoid or address them you can ensure a smooth BigCommerce implementation.

Increased Operational Costs

A very significant hidden cost of a poor implementation is the increase in operational costs from inefficient and redundant business processes or the need for additional resources to manage the platform. Thorough planning can reduce these costs while also streamlining your business workflows.

Lost Sales

When your site offers a subpar user experience this can result in lost revenue and high bounce rates. Many sites have prevalent issues like slow loading speeds, broken links or have too many steps to checkout. Continuous site optimization and usability tests are the only way to avoid these issues that cause customers to leave your site.

Data Management

Incorrect data can lead to many challenges when attempting to manage ecommerce operations. This can result in inventory discrepancies, fulfillment issues and problems with customer loyalty.

There are several ways businesses can alleviate these issues before they begin:

  • Creating data management best practices for employees to follow when adding or editing information
  • Creating a plan for scaling product catalogs
  • Investing in a well-performing data management tool

Compliance and Security Risks

Implementing robust security and compliance measures is crucial for adhering to industry regulations and minimizing risks for your business. By establishing proper security protocols and staying current with regulatory requirements from the outset, you can significantly reduce the likelihood of encountering legal or regulatory issues.

Increased Support and Maintenance Costs

An inadequately implemented BigCommerce platform can result in continuous support and maintenance challenges, leading to higher costs and resource allocation. To reduce these expenses, it's essential to provide comprehensive training for your team, establish clear support procedures, and proactively resolve any issues that emerge.

How to Ensure a Smooth BigCommerce Implementation

  • Create comprehensive plans
  • Choose the Right Partner
  • Test, test, and test again
  • Train your team extensively
  • Monitor and optimize after go live

To sum up, BigCommerce can serve as a crucial asset for optimizing operations and boosting your online visibility. Nevertheless, to prevent unexpected expenses, it is vital to ensure proper setup. By recognizing typical challenges and taking proactive measures to tackle them, you can facilitate a seamless BigCommerce integration. This entails careful planning, ongoing site enhancement, effective data management strategies, and compliance with security protocols. Furthermore, investing in thorough training for your staff and implementing clear support processes will aid in reducing support and upkeep expenses. By adhering to these recommended practices, you can fully leverage the advantages of BigCommerce and propel the success of your e-commerce enterprise.

Interested in learning more about how Strabo Partners can be your BigCommerce implementation partner? Contact us today!