Exciting New Updates for the BigCommerce Connector to Dynamics 365 F&SCM

We’re thrilled to announce a series of powerful updates to our BigCommerce Connector for Dynamics 365 Finance and Supply Chain Management (F&SCM). These enhancements are designed to streamline your e-commerce operations, improve efficiency, and provide a seamless integration experience. Here’s a detailed look at what’s new:

General Functionality

• Real-Time Connections: Our connector is built directly inside D365, ensuring real-time synchronization with BigCommerce.
• Multi-Instance and Multi-Channel Support: Easily manage multiple instances and channels, making it perfect for businesses with complex setups.
• Extensive Event Logging: Every touchpoint is logged extensively, providing you with detailed insights and traceability. These logs are right inside D365 for easy viewing and reconciling.
• Variant Item Support: Full support for variant items in on-hand sync, order, and return order functionalities.
• Item Synchronization: Sync product ID's from BigCommerce to D365 down to the variant level with a batch job.

On-Hand Sync

• Inventory Synchronization: Sync your inventory from D365 to BigCommerce with batch job recurrence, supporting multiple warehouses and inventory statuses.

Customer Management

• Customer Creation and Mapping: Seamlessly create and map customers for both B2C and B2B, including Person and Organization accounts.
• Customer Group Mapping: Map customer groups in BigCommerce to D365 customers, ensuring accurate customer segmentation.
• Guest Checkout: Guest checkouts can be mapped to their own customer in D365 to allow for order segregation.

Order Management

• Order Actions: Manage order creation, cancellation, and deletion with ease.
• Sales Tax Overrides: Override sales tax on orders and return orders based on BigCommerce tax calculations.
• Coupon and Discount Support: Full support for coupon mapping, line discounts, and charges from BigCommerce to D365.
• Discount and Charges Engine: Support for mixed charge and line discounts through mapped coupons and promotions in BigCommerce.
• Shipping and Store Credit: Handle shipping, discount, and store credit charges on orders efficiently.
• Status Updates: Receive status updates on Release to Warehouse, Packing Slip posting, and Ship Confirm.
• Gift Card and Certificate Orders: Support for creating orders with gift cards and gift certificates.

Refunds

• Return Order Creation: Easily create return orders with sales tax overrides based on BigCommerce calculations.
• Item and Cash Returns: Support for item returns and cash-only returns, with journal posting and settlement.

Pricing

• Trade Agreement Pricing: Sync trade agreement pricing to BigCommerce Price Lists at Item, Customer, and Channel levels with batch job recurrence.
• Multi-Currency Support: Handle multiple currencies on prices, perfect for global businesses.
• Customer-Specific Pricing: Provide customer-specific pricing for B2B companies, enhancing personalized pricing strategies.
• Price Lists by Customer Group: Using Customer Group Mapping, prices can be synchronized to individual price lists for each customer group.

Payments

• Payment Journal Creation: Automatically create payment journals at order creation.
• Settlement at Invoicing: Ensure smooth settlement at invoicing for both orders and return orders.

These updates are designed to enhance your e-commerce capabilities, providing a robust and flexible solution for integrating BigCommerce with Dynamics 365 F&SCM. Stay tuned for more updates and enhancements as we continue to innovate and improve our offerings.

For more details, visit our BigCommerce Connector page.